Volunteer Companion Job Description



   • Respond to agency cell phone as crisis calls come in through crisis hotline.
   •Advocate for and assist victims in making contact with agencies and systems such as shelter, law enforcement, medical and social services.
   • Maintain confidentiality of client.
  • Resource to on-call staff member if needed for additional guidance when responding to rape and/or sexual assault call for service
   • Follow-up with activities to the Shelter Home of Caldwell County Hotline
   • Complete Initial Crisis Assessment
   • Attend two in-service trainings a year
   • Contact on-call staff when questioning policy/procedure.

   • Must have knowledge and sensitivity regarding the issues of sexual assault and domestic violence.
   • Must complete the initial 20 hour training program.
   • Maintain client’s confidentiality.

Character traits/skills
   • Ability to work with people without being judgmental.
   • Able to readily separate your own emotional experiences from those of the victims.
   • Active listener
   • Compassionate
   • Empathetic
   • Supportive
   • Dependable

   • Evenings, holidays and weekends.
   • Weekday on-call shift: 5pm-8am weekdays
   • Weekend on-call shift: 8am-5pm & 5pm-8am

All companions will have a yearly evaluation and the opportunity to evaluate the volunteer program as well.
Training provided in the fall and spring of each year.